The internet is exploding over this story, with multiple news outlets covering this unique technology-driven business model of using Zoom cashiers from the Philippines. This new trend seems here to stay, as it aims to cut costs and boost client interaction.
In a recent Time Out article. “While some find the semi-virtual experience to be uniquely delightful, others seem uncomfortable by the implications: it’s much cheaper to pay a cashier in the Philippines, where the minimum wage is $186.97 per month, as opposed to abiding by New York City's $16/hour minimum wage law. Needless to say, the Zoom system also takes away jobs from folks who actually live in New York. “
Tipping is also a shared experience between the cashiers in Asia and the local restaurant staff. A worker at Yaso Kitchen in Jersey City said she got $40, adding that she splits tips with her manager and kitchen staff at the restaurant.While there are positives and negatives to the trend, it's becoming more commonplace outside New York.